Bug Alert Transferring funds + Imminent Fix

Hi all,

UPDATE: This issue has been resolved! Please let us know if you are still having issues.

We are currently aware of an issue related to transferring funds out of the account with this error message: TRANSFERRING_FUNDS_FAILED.’

Our engineering team is aware of this issue and currently working on a fix, which should be out in the next few hours!

Best,
Jacqui

I’m not getting any notifications for anything. Any updates there?

Hey Jon,

Do you mean about this bug or in general? Your notifications from Envel on your phone are enabled correct? I apologize if I’ve asked this before!

Best,
Jacqui

Notifications are enabled and I am not getting any. No SMS notifications, no push notifications, nothing. Notifications are important for security reasons and for peace of mind that I know my transactions are clearing. I’ve tried clearing my cache and uninstalling/reinstalling the app.

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Thank you for the detail. As I mentioned I am marking this issue as urgent to our engineering team, so please let me know if you don’t hear back within the next few days.

Best,
Jacqui