Can’t invite people to shared envelope

Anyone having trouble getting someone else with an Envel account to join a shared envelope? I keep sending the invite to the shared envelope to my partner but when he clicks on the invite it just takes him to his app with no follow up. How does he join the envelope???

Hey there,

My apologies for the late reply. I just spoke with our support team, who received a similar ticket. Was this you? In any case we’ve flagged this to our technical team, so please let me know if you don’t receive a reply or assistance by the end of today!

Best,
Jacqui