Can't link Bills envelope routing and account number as payment source for SRP

I tried adding the bills envelope multiple times and it says “Invalid bank account information. Please verify with your bank.” I called SRP and they tried adding it themselves and after they failed they asked me to verify with my bank that it supports ACH. Then SRP said they have some kind of early warning system to prevent fraudulent banks and it sometimes prevents legitimate accounts.

Hey @akkjuly17 ,

Welcome to our forum! I’m sorry to hear you were having issues. Just to clarify, were you able to get it linked in the end, or was SRP still unable to help? Happy to open a support ticket for you if you’d like.

Any more questions, issues, or feedback, let us know!

Cheers,
Jacqui from Envel