Card locked

After I purchased some online content my card was block. It’s been over 24 hours and the problem is no resolve please help

Hey Cheryl,

I’m very sorry that this happened, and for any stress this has caused. My team mate sent over a link to verify your identity last week! I saw you were having some issues: I will bring this up at our daily support team call in an hour.

Best,
Jacqui

I got the same issue in the past. They automatically blocked your card without notification or error alert. I automatically pull my money out as soon as possible.

Hey Oliver,

I’m very sorry you had a negative experience. You should have received an email notifying you that your card was being locked. Also, support could have helped you unlock it. We are sorry to see you go!

Best,
Jacqui