Envel Community

Envel customer chat bubble is non existent in app only a forum of articles

I need a card replacement, and when I try to order the card it redirects me to support which is a forum of articles, and the articles direct me to send an email to support, and when I do send an email they cant help me. My card is blocked due to fraud and I just need to get a new one but the app won’t let me order one. Can you guys please just send me a new one?

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Exactly! It’s really almost unbelievable how u can not have a support line and be a bank that is capable of handling millions of dollars but can’t handle a support system by phone let alone by forum or email

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Hey there,

For fraud, please call VISA DPS at 866-446-6936 . We also have an in app support chat function that you can use.

Best,
Jacqui