ENVEL has my money locked and won't let me touch it

Ive wrote envel over and over constantly and they will not reply I don’t know why they think they can keep my bill money from me I had things to pay and didn’t expect envel to take my money to lock my envel account it don’t make sense now No ONE IS RESPONDING TO ME !!! IM CONTACTING THE FEDERAL RESERVE SINCE I DON’T GET A ANSWER NO WHERE!!! THATS MY MONEY IVE SHOWED YOU GUYS PROOF OF EVERYTHING YOU HAVE NO REASON TO HOLD IT !!!