Envel Is Stuck

When I tap on the Envel icon on my iPhone 6SE the Envel App just seems to freeze or show just the Envel logo and does not proceed. My phone is fully updated and I have already tried uninstalling and reinstalling the app. I am now unable to see my account at all. Please help.

Hey David,

I’m so sorry you are having issues! I say that you have a support ticket open, and I just flagged this to our support team as top priority. Please let me know if you don’t get a reply by tonight!

All the best,
Jacqui

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I solved this by uninstalling my VPN, running Envel which prompted me for a login, then reinstalling my VPN. Everything works fine now.

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Hey David,

I’m so glad to hear that, and thank you for keeping us posted! Please let us know if you run in any other issues.

Best,
Jacqui