External account number field limit of 10 characters?

I was trying to add an external account that has 12 characters and the submit button is there until I go beyond 10 characters. Is that a bug?

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Hi Jeffrey! Apologies for the hassle! Were you linking your external account via routing number? And was it the account number field that was preventing you from entering your account number? :slight_smile:

Yes external account and routing number and it was the account number field that wasn’t letting me submit the information if I entered more than 10 characters. The submit button was no longer clickable.

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Hey Jeffrey,

Do you mind giving more detail on how you were trying to add an account? Was it though the “Add funds” button, or were you trying to connect a virtual envelope? Were you prompted to search for your bank through Plaid? Happy to help get this sorted out ASAP.

Best,
Jacqui