Envel Community

Help closing account

I would like to close my account.

1 Like

Hello,

We’re sorry to see you want to go.

In order to close your account, you will need to open a support ticket to make the request.

Kind regards,

Eleanor

How do open a support ticket?
Clicking on ‘Open a Support Ticket’ it only gives help articles. Nowhere to actually put in a ticket.

Are you in the app @Arejectdoshy?
If you click on the question mark at the top of the app.

  • “I need some help”
  • Scroll down
  • Click “Contact us”
  • Message us should allow opening a chat

Please let us know if this doesn’t work for you

Yes but it won’t let me log into my account.
It gives a robot saying there’s an issue and to contact support and gives me the help articles with no way to contact support.

@Arejectdoshy you should be able to see this if you scroll down. Could you please confirm?

It doesn’t allow scrolling down.

And this was from an error message correct? I’ll check with the team.

Yes.

I’m unable to log into my account with brings up the robot with the error.