Lack Of Support

For the better part of a month, my wife has been unable to activate her card. We have got no real explanation of the issue. They have sent new card, that doesn’t work. Chat sometimes is insufficient when the business needs to get handled. Chat is really terrible, they take days to respond back. I just can’t Rock with this anymore.

Hey there,

I am very sorry to hear that, and thank you for giving us a heads up. I just replied to your ticket in intercom, but one of your cards should be ready to go. I apologize very much for any stress or trouble this has caused you! Feel free respond on here or via intercom, whichever is easiest.

Best,
Jacqui