Envel Community

My card is blocked

My card says authorized i emailed my if and ss card I’m having funds deposited on that card so I’m really worried, I emailed support because I also can’t access my account because I changed phone’s and emails and. I have no idea what info I used that’s why I sent my Id and ss card to the support email. Robin gargano u hi

Hi Robin,

Thanks for contacting us!

With the release of our latest version of the app 2.1.0 you are now able to make these updates from your device.

From the Login Screen, you should be able to go to: Lost access to my phone number and make the updates.

Hope this information helps!

Eleanor

Even if I didn’t have my old info I just went thru verification process thru an email waiting to hear back Saul emailed me any help would be appreciated