Envel Community

My Direct Deposit isn't showing in the envelopes on app

I was suppose to receive my payroll direct deposit on Friday. It isn’t showing on transactions list either and I know that it was sent from employer, I checked. I talked to the AI it told me to turn off ai and I don’t have have autopilot on. I’m guessing that is what it was talking about. I don’t know what to do, please help?

Hi Jennifer,

It sounds like funds are stuck in your income/ deposit account.

Please try toggling you AI on and off to get it released to you.

We are aware of this issue and are hard at work creating a fix so it does not occur in the future.

Kind regards,

Eleanor