Envel Community

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I just got confirmation from usps that the check sent with my remaining balance from my frozen account was not sent to the address I verified for u all. I will need my funds delivered again only this time to the proper address I provided. I also have bank statements and credit card statements to show proof of my current address (once again) !! What was the point in asking for the documents? If u were still gonna send them to my old address!?

Hi @TeeCee,

Sorry to hear. For the security of the Envel Community, could you please open a chat via the support channel on support.envel.ai?

Please open a conversation, click on “I’m an Envel user”, and then I “cannot access my account”. It will prompt a few personal information questions. We will reply via the support channel. Unfortunately, we cannot answer any account-related questions via other channels.