Envel Community

Not able to use my card

I haven’t been able to use my card since Thursday night. It started off with me just not seeing my transactions to not being able to use my card at all. Then I tried to transfer money from my Envel account to an external account and the message said the money was put in the account but it wasnt there when I checked it. I am a single mom with 3 kids. I need access to my money but I have no way of getting to it.