I returned a product Thursday and was expecting a refund, however the app never showed it. My balance did go up today so I know it must have posted to my account, but idk if credits or refunds are being split up into the different envelopes or what? But for a refund on any transaction history anywhere—it typically shows +19.99 or something…
Was this a purchase that you made via card, or routing/account number? And which envelope was it made from? I assume you checked the Transactions page, in addition to your envelopes, and still aren’t seeing it anywhere?
It was made with card and linked to my cash envelope.
And I am not seeing anything in transactions page which is where I’ve been checking it.
Thank you! Are you seeing anything in your Cash envelope? Either a separate transaction for the refund, or, if you scroll back to when you made the purchase, something indicating the transaction was cancelled or refunded?
I reviewed that envelope and I just see the original purchase. There is no indication that it was cancelled or refunded so idk where that money went.
Ok! I’ll open a ticket for you if you haven’t already. How much was the refund you are expecting to see?