Statements

I am trying to download my statement for May and I keep getting an error about “helper app” and I cannot access the information.

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Similar issue. My file downloads but the zip file is empty.

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Hey Karis,

Welcome to our forum, we are super excited to have you on board! I am sorry you are having issues. Would you mind screenshooting the error, and also long pressing the error message and screenshooting what pops up? There should be an error code that will allow our technical team to know what’s going on. @digiSal are you receiving an error message?

Often times users have forum it helpful to send their statements from their phone to their computer. No one has had issues viewing them on a computer, so that should hopefully help! Let me know if it doesn’t work.

Best,
Jacqui

no errors for me. just empty zip files. I just sent it to the computer, and empty as well. Can you download statements?

I’m on Android btw

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Hey there,

You should see this option when you click on your statements. Have you tried all of your statements, or just the most recent? The last months may not be ready yet.

Best,
Jacqui