Sudden debit card issue

Hello, I’ve been a customer for under a year and never experienced an issue. I’m currently facing a huge issue with the platform. On Friday, October 28, I was on my way to make a purchase and my card was blocked and I received an error message. I have roughly 1.5K in that account and I made sure I had money in the “cash envelope” so I was puzzled. Looked in the app and received an error message. I contacted support and the estimated response time was Monday. Todays Monday but still no reply.

I sent an email. The discord link doesn’t work. Since then I’m late on three bills. All my money is in my Envel account and I can’t do/buy anything. PLEASE HELP ME!!!