Envel Community

Taking Funds Out

I am trying to take my $20 out of my Envel Cash account but when trying to send it to my bank account it says, “ Pull funds unsuccessful, insufficient funds in the account “ but I have the full $20 available

Hi Jasmine,

Thank you for contacting us.

Can you message me with the email address you used to sign up? That way I can look up your account details.

Kind regards,

Eleanor

Thank you for the information.

I am going to get into contact with our tech team so we can investigate this issue for you. I’ll be setting up a ticket in your name. You should see an email from me shortly.