Unable to link bank account

When trying to enter my bank account number manually it will only allow me to type in 10 numbers. My bank account number is 12 numbers long.

Hey Tamara,

Welcome to our forum! Would you be able to provide some more detail? Namely:

-Did you attempt this through the Envel app or your external bank?
-What was the external bank or app you were trying to link?
-If this happened within Envel: which screen did you see it on, and what were you trying to do?

Appreciate the feedback, and feel free to post on here any time with other questions or feedback!

Best,
Jacqui