Verification code sent to phone always fails

I keep trying to open an account with the mobile app. I enter my email address and phone number, receive a verification, and the Envel app automatically pulls the verification number from my messaging app and enters it in the signup process, but the app fails to load after that. I have updated Envel, I have removed and reinstalled it, and I have cleared the cache and other data from the device with no improvement. It offers to take me to a support page, but the support page just takes me to the help documentation with no way of contacting anyone.

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You can try emailing support but you will only get a bot response and no resolution.

I explained the same issue. I would have to do it again after 7 days. Yes unbelievable for platform that is in trusted with people money